We’re excited to have you join us for a memorable adventure. Please take a moment to review our terms and conditions, to ensure a smooth experience for everyone.

Rates and Identification

• Our special rates are available to RSA / Namibian citizens. If you don’t have a RSA ID / SADC Passport, please note there will be a difference in fare, which will be applicable at the time of booking and entry into the Reserve. Your guide will return your ID, to you on entry.
• International guests don’t need to present their passport or ID at the Cape Point Nature Reserve entrance, your guide will take care of the entry process for you.

Participation & Responsibility

• All guests participate at their own risk, and we advise everyone to ride responsibly.
• If, due to negligence, any damage occurs to the E-Bike, the guest will be held responsible for the repair costs, which will be determined by our team. We’ll provide invoices within 14 days and will refund any amounts if damages are overestimated.

Children

• We’re happy to welcome older children on our tours, as long as they’re able to ride a bicycle confidently and are at least 1.3m tall. Children also need to ride responsibly, follow the road rules and listen to our guides’ instructions along the way.
• If you’d like to bring a young child, we have child seats available at a small extra cost. Please note that the parent or guardian riding the E-Bike is fully responsible for their child, while travelling together on the rear seat.
• A parent or guardian will also need to sign our waiver and indemnity, on behalf of any child joining the tour.

Alcohol & Drugs

• Because Cape Point Nature Reserve forms part of Table Mountain National Park, please note that drinking alcohol in the Reserve is strictly prohibited by SANParks. It’s also against the law to be under the influence of alcohol or illegal substances in the Reserve, as this violates the rules enforced by both SANParks and the City of Cape Town.
• For your safety – and the safety of others – going on our tour under the influence of alcohol or drugs is not allowed. It poses a danger to you, your fellow riders and the other visitors enjoying the Reserve.
• If our team suspects that a guest is under the influence, we reserve the right to stop them from joining the tour. In these cases, guests may also forfeit their booking without a refund.

Weather & Cancellations

• Our tours are designed to be enjoyed in all weather conditions. However, management reserves the right to cancel or reschedule tours due to unforeseen circumstances like weather, unavailability or insufficient guests.
• If your booking needs to be rescheduled, we’ll happily assist. If rescheduling isn’t possible, we will refund your booking in the form of a gift voucher.
• In case of cancellation due to weather or other reasons, we make the decision based on the best judgment of our management. Please report for your tour unless we notify you otherwise.

Refunds & Changes

• We kindly ask that you arrive 20 minutes before your scheduled tour to ensure timely participation.
• No refunds are available for guests who miss their tour without prior notice.
• For any changes to your booking, please inform us at least 3 days beforehand.

Cancellation Policies

• 30+ days before your tour: Full (100%) refund
• 15-29 days before: 75% refund
• 8-14 days before: 50% refund
• Less than 7 days: No refund
• Please note that gift vouchers or special vouchers are non-refundable.

Tour Route Changes

• In rare cases, we reserve the right to re-route tours, if access to certain areas isn’t available on the tour day.

Arrival & Conduct

• Please arrive at least 20 minutes prior to your tour. If you arrive late, we might need to forfeit your booking, though contacting us in advance can help us explore options.

Personal Property

• We cannot be held responsible for any loss or damage of personal belongings during the tour, so please keep your valuables safe.

Liability & Indemnity

• All guests will be asked to sign an indemnity form before starting the tour, as part of our safety procedures.

Pricing & Payments

• Tour prices are subject to change without notice.
• Payments can be made online via Visa or MasterCard, or directly into our bank account via bank transfer or cash (details available on request).

Security & Privacy

• We prioritise your privacy and will handle your personal information responsibly, in accordance with South African law.

Additional Info

• Our website and services are governed by South African law.
• We reserve the right to update these terms and conditions as needed.
• For any questions or further information, feel free to contact us at info@capepointebiketours.com

Company Details

• Cape Point E-Bike Tours is operated by Flow Evolution (PTY) LTD, based in South Africa.

Thank you for choosing Cape Point E-Bike Tours! We look forward to providing you with an unforgettable experience.